About The Observer

About Us


Who and What We Are

The Heights Observer, a program of FutureHeights, supports an involved, informed citizenry by cultivating citizen journalists and neighborhood news.

A not-for-profit, volunteer effort, the Heights Observer serves the cities of Cleveland Heights and University Heights, Ohio. Comprised of a web site and a printed newspaper (first issue: April 2008), it operates independently of any other organization, and is loosely affiliated with The Lakewood Observer, Lakewood, Ohio.

Startup support was provided by The Cyrus Eaton Foundation, The Dominion Foundation, and The Katherine and Lee Chilcote Foundation.

The success of the Heights Observer relies on donations and yours can make a difference.


FutureHeights participates in Guidestar, the online standard for nonprofit accountability.

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Contact Us


The Heights Observer office is open 5 days a week, 9:00 a.m. to 5:00 p.m. Monday through Friday.

email: info@futureheights.org

phone: 216-320-1423



2843 Washington Blvd., Suite 105

Cleveland Heights, Ohio 44118

(216) 320-1423


FutureHeights is a 510(c)3 nonprofit organization.


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Distribution Locations


Heights Observer is available free of charge at businesses, libraries, government offices and religious institutions throughout Cleveland Heights and University Heights. Click here for the current list of locations.

Want to get it in the mail? Donate today to the good work of FutureHeights and receive the Heights Observer as a premium for a $60+ donation. 

If you would like to carry the Heights Observer in your place of business, please call us at 216-320-1423, or email info@futureheights.org.

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The Heights Observer is a not-for-profit effort and relies on voluntary contributions from readers like you to keep it going.

A Message from our Publisher, Kristine Pagsuyoin

One of my favorite roles is serving as the publisher of the Heights Observer. You may already know that the Heights Observer is an award-winning newspaper, but did you know we are in our 15th publishing year! The Heights Observer is a very good source of local news, views, events, and other information for residents of Cleveland Heights and University Heights. It is a well-run publication with editors and a sales team who are intentional in supporting writers and local businesses, along with a graphic design team that makes us look great. It takes a significant amount of time and dedication to produce a monthly print issue. I'm very proud of our staff and their commitment to creating a quality community paper.

Over the last 15 years, the Heights Observer has been sustained by our generous advertisers and donors. Funds raised from these sources help to pay for printing a monthly paper (a rarity in most communities), pay for the editors and staff, and ongoing distribution. The Heights Observer Enews is also sent out digitally every Tuesday with information you may not see in print. 

I hope you will consider giving your support through a tax-deductible donation to help us keep the Heights Observer in print and FREE to all our readers. It isn't often that communities have such a great local resource to share what is going on in their neighborhoods, schools, and business districts. There is always so much to share! 

To make a tax-deductible donation to support the Heights Observer, click the donate button below. To continue receiving the Heights Observer in your mailbox, please donate at the $60 or above level.

Thank you so much for your consideration and support of the Heights Observer. If you want to learn more about how you can contribute as a writer, an advertiser, or become a distribution site, please contact us at info@futureheights.org.

Click here for easy, secure online donation.


Thank you for your support!

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Mission Statement


Our Mission

The mission of the Heights Observer is to serve as a self-sustaining media outlet that strengthens the communities of Cleveland Heights and University Heights.

Our goals:

  • To be a community advocate

  • To be a catalyst for public discourse

  • To keep residents informed

  • To promote citizen involvement

  • To reflect diversity and improve the overall quality of life for residents

  • To be a resource for the local, independent businesses that are central to the community's unique and vibrant character. 

For a good overview of citizen media, read Citizen Media: Fad or Future of the News? (pdf), published by J-Lab.

The success of the Heights Observer and its committment to the goals list above relies on donations, and yours can make a difference. Please consider making a donation to FutureHeights, publisher of the Heights Observer, through Network for Good.



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  • Kim Sergio Inglis, Editor-in-Chief, Heights Observer
  • Bob Rosenbaum, Advertising and program oversight, Heights Observer
  • Brenda Bailey: Classified ads, Distribution

Contact us at 216.320.1423 or info@futureheights.org.

Our office is located at:

2834 Washington Blvd., Suite 105
Cleveland Heights, Ohio 44118

The Heights Observer is published by FutureHeights Inc.

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