Heights Libraries adds passport processing services

Circulation Assistant Dan Krawczyk gets ready to process a passport application at the Lee Road branch of Heights Libraries.

Heights Libraries’ summer reading theme is all about travel, encouraging customers of all ages to see the world through books and reading. When the summer reading program kicked off in early June, the library was also quietly launching another travel-related service: passport application processing.

The Lee Road Branch, at 2345 Lee Road, is now an official passport acceptance facility for the U.S. Department of State, and is staffed by the library’s circulation staff members, who underwent extensive training throughout the spring to learn to perform their new duties.

“Passport application services are a perfect fit for our library,” said Circulation Manager Ty Emerson. “Our circulation staff are already well versed in detailed customer service transactions, and we’re open for longer hours than the post office, so this is just another way we can help our community.”

Emerson points out that the library is processing applications, not evaluating applications and issuing passports—that is the sole responsibility of the U.S. Department of State.

Passport services are available Monday through Saturday, by appointment only.  Customers must call 216-932-3600 to make an appointment, and all appointments must be made at least 24 hours in advance.

Each application appointment takes approximately 30–60 minutes. Additional time may be needed for complex cases involving citizenship, guardianship, or last-minute travel. Routine application processing normally takes four to six weeks, but could take up to eight weeks. Expedited service (two to three weeks) is available for an additional fee.

For more information about passport fees and forms, and other details, visit www.heightslibrary.org or call 216-932-3600.

Sheryl Banks

Sheryl Banks is the communications manager for the Cleveland Heights-University Heights Public Library System.

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Volume 11, Issue 7, Posted 12:46 PM, 06.19.2018