Heights Libraries’ new self-checkout system saves money and time

Tara and Joseph (age 2) Malbasa check out the new checkout at Heights Libraries.

In May, customers at Heights Libraries found it easier than ever to check out their materials with a new CircIT self-charge system.

CircIT is an easy-to-use touch-screen check-out system that is more accurate and powerful than the old system. It has brighter, more precise barcode scanners that will result in faster checkout and  fewer check-out errors. The new screens are also brighter and easier to read, so customers can more readily see messages about overdue fines, hold items, and other materials-related issues.

“The new system is not only easier for our customers to use, but also easier for our staff to fix and maintain,” said Nancy Levin, Heights Libraries director. “And CircIT costs roughly half what the old system did. That’s a big savings for taxpayers.”

The CircIT system also provides customers with an opportunity to give the library feedback with optional online surveys right on the screen as they are checking out.

"Customers got the hang of the new system very quickly," said Kim Denero-Ackroyd, deputy director. "Now they just zip right through the checkout like they've been doing it for years—that's the best feedback we could have."

Kids need not worry—the new machines still make a satisfying “beeping” sound as items are checked out.

Sheryl Banks

Sheryl Banks is the marketing and community relations manager for the Cleveland Heights-University Heights Library System.

Read More on Library
Volume 5, Issue 6, Posted 9:31 AM, 06.01.2012