Remodeled Motorcars Toyota now services all makes
The Motorcars family keeps growing, but not with the addition of new personnel or relatives. Instead, Motorcars is growing physically, as their business footprint continues to expand. A year and a half ago, the environmentally friendly Rainforest Car Wash was added to the many services and luxuries offered by the business. This year, Motorcars Toyota completed a remodeling of its service facility, as well as the exterior of the building.
Matt Giles, general manager of Motorcars Toyota said, “Our service department has been growing so rapidly that we were doing our customers a disservice by making them wait as long as a week at times in order to schedule a service appointment. So, we added six express service bays, along with an enclosed four-lane garage for service reception.”
The construction of the new service center took just seven months, aided by a mild winter. With new express service bays installed, loyal Motorcars customers can enter and exit the service department without being subjected to the harsh weather conditions that are common in Cleveland.
Motorcars Toyota now has the ability to service all makes and models, including domestic vehicles. By stocking parts for all vehicle makes, Motorcars has most parts on hand when needed. Giles and company have had a lot of Ford and GM customers recently, much to their surprise and delight. They expect the trend to continue.
Living up to higher expectations, Motorcars didn’t just stop with the addition of a new service facility. “One of the nicest new features is our new customer waiting lounge. It features a stone fireplace, a quiet seating area, a TV area, four workstations, and a café area. We have all new furniture, and it makes waiting for your car much more enjoyable,” Giles said.
What’s next for the Motorcars family? Well, something that would make one drool—a drive-through coffee and donut shop. Giles says that there isn’t one in that neighborhood of the Heights and they are looking forward to opening it soon.
In addition, Motorcars would like the new “all makes and models” service department to operate seven days a week. “We want our customers to be able to have their automotive needs addressed regardless of the day or time,” said Giles. “We all have busy schedules, and servicing your car should not get in the way of [the customer’s] daily routine.”
Chris Hanson is a senior in the urban studies program at Cleveland State University and an intern at FutureHeights.