Goodyear returns to the Heights
Although you may have developed a habit of zigzagging around potholes along Taylor and Mayfield roads to avoid damage to your car, you need not defer vehicle maintenance any longer. There is a not-so-new neighbor in town that can help keep your car in good repair. On April 21, Goodyear Auto Service Center opened a new location at 3971 Mayfield Road in Cleveland Heights.
It was a day of fun, food and prizes in celebration of the grand opening, as David Hinds, the store manager, welcomed new customers. As cars came in for servicing, people learned of the exceptional customer service that was imported along with the new crew. “Customer service is what we’re known for,” Hinds said. “I really brought my best guys up from Akron, and we’re all extremely friendly. We like to have fun with our customers.”
When asked about the services offered, assistant manager Mike Wiggins said, “We are able to do everything from oil changes to tire changes, brake jobs to exhaust . . . basically anything outside of replacing the engine or transmission. Everyone here is an ASE-certified technician.”
Other services and amenities offered by the new Goodyear include overnight drop-off, Wi-Fi in the waiting room, online appointment scheduling, shuttle or vehicle pickup, tire air-pressure check and fill, fluid check and top-off (both free with any service), and a children's play area.
The opening of this service center has some history behind it. Hinds explained, “Goodyear hasn’t been in this market for 20–25 years. Back then, they sold most of the locations to Conrad's or Enger Auto Service. Enger closed, and Goodyear bought the location. This is Goodyear’s first attempt to get back into the market in more than two decades. This is also Cleveland's only location that is both owned and operated by Goodyear.”
Hinds hopes to make an impression in the Heights, and looks forward to providing great service. He has confidence in his service manager, Craig Stephens. “Don’t be afraid to contact him for anything you need,” said Hinds. To schedule an appointment, go to www.goodyear.com or call 216-382-7680.
Chris Hanson is a senior in the urban studies program at Cleveland State University and an intern at FutureHeights.